| Issue Date | Title | Author(s) | Source | WOS | Fulltext/Archive link |
|---|---|---|---|---|---|
| 2017 | PREDICTING CUSTOMER RETENTION LIKELIHOOD IN THE CONTAINER SHIPPING INDUSTRY THROUGH THE DECISION TREE APPROACH | Lin, L. H.; Chen, K. K.; Rong-Her Chiu | Journal of Marine Science and Technology-Taiwan | ||
| 2017 | Using beta regression to explore the relationship between service attributes and likelihood of customer retention for the container shipping industry | Chen, K. K.; Rong-Her Chiu ; Chang, C. T. | Transportation Research Part E-Logistics and Transportation Review |
