| Issue Date | Title | Author(s) | Source | scopus | WOS | Fulltext/Archive link |
|---|---|---|---|---|---|---|
| 2008 | Does online relationship marketing enhance customer retention and cross-buying? | Chiung-Ju Liang; Wen-Hung Wang ; Hui-Ju Chen | The Service Industries Journal | 0 | ||
| 2026/1/12 | The Impact of Green Shipping Practices on Customer Satisfaction and Customer Retention in the Container Shipping Industry: Evidence from Maritime Freight Forwarders | Chang, Chun-Hsiang; Chiu, Rong-Her | SUSTAINABILITY |
