| Issue Date | Title | Author(s) | Source | WOS | Fulltext/Archive link |
|---|---|---|---|---|---|
| 2009 | A structural equation model of management strategies and firm performance: a case study of logistics service quality on home delivery | Yu-Kai Huang ; Cheng-Min Feng; Pei-Ju Wu | International Journal of Electronic Customer Relationship Management | ||
| 2006 | Why Customers Stay: An Analysis of Service Quality and Switching Cost on Choice Behavior by Catastrophe Model | Cheng-Min FENG; Yu-Kai Huang | |||
| 2006 | 轉移成本與服務品質對線上購物店配取貨點選擇行為之影響 | Cheng-Min Feng; Yu-Kai Huang | 運輸計劃季刊 |
