http://scholars.ntou.edu.tw/handle/123456789/16141
DC 欄位 | 值 | 語言 |
---|---|---|
dc.contributor.author | Athena H.N. Mak | en_US |
dc.contributor.author | Kevin K.F. Wong | en_US |
dc.contributor.author | Richard C.Y. Chang | en_US |
dc.date.accessioned | 2021-03-04T09:02:48Z | - |
dc.date.available | 2021-03-04T09:02:48Z | - |
dc.date.issued | 2011-12 | - |
dc.identifier.uri | http://scholars.ntou.edu.tw/handle/123456789/16141 | - |
dc.description.abstract | This study examines the critical issues affecting the service quality and professionalism of the tour guiding professions in Hong Kong and Macau. In-depth interviews were conducted with industry representatives in the two regions. The issues identified are classified into six categories: unhealthy business practices of outbound travel agencies in China, immaturity of the Chinese tourism market, exploitative measures by inbound tour operators, human resource issues, role conflict, and service quality assurance mechanism. A conceptual model is proposed to explain the role conflict faced by the guiding professions. The implications of the findings and recommendations for practice and future research are discussed. Given the growing importance of the Chinese tourism market, the findings will be of significant value to Hong Kong and Macau, and to other destinations targeting the Chinese market. | en_US |
dc.language.iso | en | en_US |
dc.publisher | Elsevier | en_US |
dc.relation.ispartof | Tourism Management | en_US |
dc.subject | Tour guide | en_US |
dc.subject | Service quality | en_US |
dc.subject | Professionalism | en_US |
dc.subject | Role conflict | en_US |
dc.subject | Entrepreneur role | en_US |
dc.subject | Professional habitus | en_US |
dc.title | Critical issues affecting the service quality and professionalism of the tour guides in Hong Kong and Macau | en_US |
dc.type | journal article | en_US |
dc.identifier.doi | 10.1016/j.tourman.2011.01.003 | - |
dc.relation.journalvolume | 32 | en_US |
dc.relation.journalissue | 6 | en_US |
dc.relation.pages | 1442-1452 | en_US |
item.languageiso639-1 | en | - |
item.grantfulltext | none | - |
item.fulltext | no fulltext | - |
item.cerifentitytype | Publications | - |
item.openairecristype | http://purl.org/coar/resource_type/c_6501 | - |
item.openairetype | journal article | - |
crisitem.author.dept | Bachelor Degree Program in Ocean Tourism Management | - |
crisitem.author.dept | National Taiwan Ocean University,NTOU | - |
crisitem.author.dept | College of Maritime Science and Management | - |
crisitem.author.orcid | 0000-0002-1374-7264 | - |
crisitem.author.parentorg | College of Maritime Science and Management | - |
crisitem.author.parentorg | National Taiwan Ocean University,NTOU | - |
顯示於: | 海洋觀光管理學士學位學程(系) |
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