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全文
2009
A catastrophe model for developing loyalty strategies: a case study on choice behaviour of pick-up point for online shopping
Yu-Kai Huang
; Cheng-Min Feng
International Journal of Services Operations and Informatics
0
2010
Consumer behavior of the information services industry in Taiwan – conceptual framework and hypotheses development
Wen-Hung Wang
; Chiung‐Ju Liang
Measuring Business Excellence
0
2008
Does online relationship marketing enhance customer retention and cross-buying?
Chiung-Ju Liang; Wen-Hung Wang
; Hui-Ju Chen
The Service Industries Journal
0
2014
Effects of service quality and customer satisfaction on customer loyalty in high-speed rail services in Taiwan
Chou, Pin-Fenn; Chin-Shan Lu
; Chang, Yu-Hern
Transportmetrica A: transport science
2024
Service quality, relationship quality, e-service quality, and customer loyalty in the container shipping service context: a moderated mediation model
Chun-Hsiung Liao; Chin-Shan Lu
; Ying-Hsin Yu
INTERNATIONAL JOURNAL OF SHIPPING AND TRANSPORT LOGISTICS
2009
A structural equation model of management strategies and firm performance: a case study of logistics service quality on home delivery
Yu-Kai Huang
; Cheng-Min Feng; Pei-Ju Wu
International Journal of Electronic Customer Relationship Management
2023
服務接觸、關係品質對顧客忠誠度影響之研究－以海運承攬運送業為例
陳秀育
; 莊庭; 陳立昕
運輸計劃季刊
