Antecedents of Service Employee Customer Orientation

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Project title

Code/計畫編號

NSC102-2410-H019-027-MY2

Translated Name/計畫中文名

服務業員工顧客導向影響因素之探討

Project Coordinator/計畫主持人

Shih-Ping Jeng

Funding Organization/主管機關

National Science and Technology Council

Department/Unit

Department of Shipping and Transportation Management

Website

https://www.grb.gov.tw/search/planDetail?id=3085650

Year

2013

Start date/計畫起

01-08-2013

Expected Completion/計畫迄

31-07-2014

Bugetid/研究經費

524千元

ResearchField/研究領域

管理科學

Keyword(s)

顧客導向
員工創造力
工作特性
顧客轉換
服務業
customer orientation
employee creativity
job characteristics
customer switching
service