http://scholars.ntou.edu.tw/handle/123456789/16897
Title: | Co-branded services: perceived benefits and involvement of co-branded credit cards | Authors: | Wen-Hung Wang Jillian Farquhar |
Keywords: | involvement;Co-branding;financial services;perceived benefits;Intention-to-use | Issue Date: | 18-Jun-2018 | Publisher: | Emerald Publishing Limited | Journal Volume: | 36 | Journal Issue: | 5 | Start page/Pages: | 969-987 | Source: | International Journal of Bank Marketing | Abstract: | Abstract Purpose The purpose of this paper is to further the consumer services theory in financial services marketing by examining how perceived benefits influence consumer intention-to-use a co-branded credit card and further how intention-to-use is moderated by involvement. Design/methodology/approach A conceptual model is developed and tested. A convenience sample of users of a co-branded credit card was surveyed. The responses were analyzed using structural equation modeling. Findings Results show a strong association between perceived benefits and co-brand equity and between co-brand equity and co-brand preference, as well as between perceived benefits and intention-to-use. The research also identifies four perceived benefits of a co-branded credit card. They also show that highly involved consumers are less affected by perceived benefits than their low involvement counterparts. Research limitations/implications Further research might consider co-branding across categories of services and explore the ambivalent results of co-brand preference in the mode. This research is limited by the use of a convenience sample and a cross-sectional survey. A probability sample and a longitudinal element to the study would have added weight to the study’s findings. Practical implications Managers with co-branding responsibilities should focus on improving the perceived benefits of co-branded credit cards. Social implications This study has a wider application to understanding how co-branding services may be applied in not-for-profit situations, specifically affinity card co-branding, thus generating greater revenue for charitable and social concerns. Originality/value This research advances research in the financial services consumer theory by demonstrating a strong association between perceived benefits and intention-to-use a co-branded credit card, distinguishing between the behavioral traits of consumers with high and low levels of involvement. It thus advances the consumer theory in co-branding. |
URI: | http://scholars.ntou.edu.tw/handle/123456789/16897 | ISSN: | 0265-2323 | DOI: | https://doi.org/10.1108/IJBM-05-2017-0098 |
Appears in Collections: | 航運管理學系 |
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