Customer perceptions of e-service quality in online shopping

Please use this identifier to cite or link to this item: http://scholars.ntou.edu.tw/handle/123456789/16949

Title:	Customer perceptions of e-service quality in online shopping
Authors:	Gwo-Guang Lee Hsiu-Fen Lin
Keywords:	Electronic commerce;Service quality assurance;Customer satisfaction;Purchasing;Shopping;Structural analysis
Issue Date:	1-Feb-2005
Publisher:	Emerald Publishing Limited
Journal Volume:	33
Journal Issue:	2
Start page/Pages:	161-176
Source:	International Journal of Retail & Distribution Management
Abstract:	This paper develops a research model to examine the relationship among e-service quality dimensions and overall service quality, customer satisfaction and purchase intentions.
URI:	http://scholars.ntou.edu.tw/handle/123456789/16949
ISSN:	0959-0552
DOI:	10.1108/09590550510581485
Appears in Collections:	航運管理學系

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