http://scholars.ntou.edu.tw/handle/123456789/16949| DC Field | Value | Language |
|---|---|---|
| dc.contributor.author | Gwo-Guang Lee | en_US |
| dc.contributor.author | Hsiu-Fen Lin | en_US |
| dc.date.accessioned | 2021-05-18T06:11:43Z | - |
| dc.date.available | 2021-05-18T06:11:43Z | - |
| dc.date.issued | 2005-02-01 | - |
| dc.identifier.issn | 0959-0552 | - |
| dc.identifier.uri | http://scholars.ntou.edu.tw/handle/123456789/16949 | - |
| dc.description.abstract | This paper develops a research model to examine the relationship among e-service quality dimensions and overall service quality, customer satisfaction and purchase intentions. | en_US |
| dc.language.iso | en | en_US |
| dc.publisher | Emerald Publishing Limited | en_US |
| dc.relation.ispartof | International Journal of Retail & Distribution Management | en_US |
| dc.subject | Electronic commerce | en_US |
| dc.subject | Service quality assurance | en_US |
| dc.subject | Customer satisfaction | en_US |
| dc.subject | Purchasing | en_US |
| dc.subject | Shopping | en_US |
| dc.subject | Structural analysis | en_US |
| dc.title | Customer perceptions of e-service quality in online shopping | en_US |
| dc.type | journal article | en_US |
| dc.identifier.doi | 10.1108/09590550510581485 | - |
| dc.relation.journalvolume | 33 | en_US |
| dc.relation.journalissue | 2 | en_US |
| dc.relation.pages | 161-176 | en_US |
| item.cerifentitytype | Publications | - |
| item.openairetype | journal article | - |
| item.openairecristype | http://purl.org/coar/resource_type/c_6501 | - |
| item.fulltext | no fulltext | - |
| item.grantfulltext | none | - |
| item.languageiso639-1 | en | - |
| crisitem.author.dept | College of Maritime Science and Management | - |
| crisitem.author.dept | Department of Shipping and Transportation Management | - |
| crisitem.author.dept | National Taiwan Ocean University,NTOU | - |
| crisitem.author.parentorg | National Taiwan Ocean University,NTOU | - |
| crisitem.author.parentorg | College of Maritime Science and Management | - |
| Appears in Collections: | 航運管理學系 | |
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