http://scholars.ntou.edu.tw/handle/123456789/25190
標題: | THE TECHNOLOGY SOLUTIONS OF SERVICE QUALITY FOR SHIP REPAIR SERVICE PROVIDERS | 作者: | Hsu, Yu-Chang Lu, Hua-An Chu, Ching-Wu |
關鍵字: | Ship repair service providers (SRSPs);Service quality;Technical solutions | 公開日期: | 2023 | 出版社: | UNIV BUCKINGHAM PRESS | 卷: | 165 | 起(迄)頁: | 195-216 | 來源出版物: | INTERNATIONAL JOURNAL OF MARITIME ENGINEERING | 摘要: | Ship repair service providers (SRSPs) are divided into repair shops and repair yards. The process of evaluating the service quality of SRSPs is detailed in the ship management and operation procedures held by ship-owners, who must evaluate SRSPs annually to ensure the continued provision of high-quality maintenance and repair services. The high-quality repair services provided by SRSPs can also enhance the strength of ship-owners; ensure the ship successfully passes Flag, PSC, and CLASS inspections; and maintain the ship's seaworthiness. This study combined fuzzy quality function deployment (FQFD) and grey relational analysis (GRA) to evaluate the service quality of SRSPs. The research findings revealed that reasonable pricing and discount conditions" and "high-quality repairs and reliability-centred guarantee service" are the technical solutions that must be prioritised by repair shops and yards respectively. Moreover the evaluation criteria technical solutions and research results discussed in this study provide a reference for ship-owners and SRSPs. |
URI: | http://scholars.ntou.edu.tw/handle/123456789/25190 | ISSN: | 1479-8751 | DOI: | 10.5750/ijme.v165iA3.1194 |
顯示於: | 航運管理學系 |
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