Constraints, Behavior Intentions and Cabin Safety Knowledge Communication of Elderly Air Passengers

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基本資料

Project title

Code/計畫編號

NSC102-2221-E019-046

Translated Name/計畫中文名

高齡者使用航空運輸障礙限制、行為意向及安全知識傳遞之研究

Project Coordinator/計畫主持人

Yu-Chun Chang

Funding Organization/主管機關

National Science and Technology Council

Co-Investigator(s)/共同執行人

顏進儒

Department/Unit

Department of Transportation Science

Website

https://www.grb.gov.tw/search/planDetail?id=3093747

Year

2013

Start date/計畫起

01-08-2013

Expected Completion/計畫迄

31-07-2014

Bugetid/研究經費

694千元

ResearchField/研究領域

交通運輸

"根據內政部移民署的統計資料顯示，六十五歲以上高齡者搭機的旅客數持續增加，民國八十一年的人數為四十三萬，民國一百年已增加至一百一十四萬人次，未來將成為航空運輸不可忽視的一個重要市場。但高齡者因為身體機能(包括視力、認知、移動、強度等)的改變，使用航空運輸時常遭遇一些障礙限制(無法長距離的行走、無法了解機場的指示標誌、設施位置圖及飛機上各項安全訊息的傳遞等)，而機場及航空公司在規劃設計產品及運作時往往未將高齡者的特性因素考慮在內，造成高齡者搭機的不便。為因應未來將持續增加之高齡旅客市場，本研究將以解決上述問題為目標，分三個研究年度進行研究，各年度研究子題為：第一年分析高齡者進入航廈入境大廳至抵達登機門的過程中所面臨的尋路行為(way-finding)及標誌(signage)認知障礙，第二年分析高齡者對航空公司及機場所提供的特別服務之願付價格分析 (willingness to pay for special services)，第三年分析高齡者客艙安全知識及安全行為，並利用實境遊戲模擬客艙安全情境，以期教育高齡者客艙安全知識。""According to the World Health Organization (WHO), one out of very nine persons in the world is aged 60 and over in 2009. By 2050, the United Nations Population Division projects that one person out of every five will be aged 60 and over. In Taiwan, a total of 435,783 elderly passengers went abroad by air in 1992 and the number had increased to 1,140,583 by 2011. Past studies have found that travel behavior and activity pattern of elderly are different from those of the general population. For example, due to the physical changes of the elderly, cognition, hearing, sight, mobility, strength and mobility abilities may decrease. These results will exert an influence when the elderly engage in air travel. While using facilities and travel within terminals, due to the unique nature of the needs of seniors, the following problems may occur. Firstly, most airlines have introduced check-in kiosks, and the elderly may have difficulty using these machines. Secondly, the changes of eyesight will affect the ways in which the terminal signage is displayed and MUFIDs displayed. Thirdly, the extent to which the brains of the elderly may be impaired will lead to difficulties in cognition, such as and understanding the signs and finding their way around the terminal. Fourthly, the impaired strength of the elderly will not enable them to stand in a long queue. Fifth, limitations on the mobility function of the elderly will prevent seniors from walking long distances through the terminal. In addition, as the cabin safety information is designed for the average passengers, the elderly may not be aware of how to cope in an emergency. Although the elderly group could possibly serve to increase the demand for travel, however, there are no specific concerns regarding helping and guiding the elderly air passengers and their families, and thus the needs of elderly air passengers go unrecognized and unquestioned. This projects aims to identify the barriers that the elderly passengers faced and the actions they behaved when using the air transport, and divides into three yearly subprojects including: Year I Project: Way-finding and signage guidelines for elderly in terminal building; Year II Project: Preference analysis of willingness of the elderly to pay for special services; Year III Project: Increasing cabin safety knowledge of elderly by employing serious game to educate. Through the three yearly sub-projects, it is expected to thoroughly investigate the behaviors of elderly air passengers. The research results are also expected to contribute to recommendations of airlines and airport management. "

Keyword(s)

高齡者
航空運輸
尋路行為
客艙安全
Elderly air passengers
air transportation
way-finding
cabin safety

DSpace CRIS

Constraints, Behavior Intentions and Cabin Safety Knowledge Communication of Elderly Air Passengers

基本資料

Description