應用模糊積分於知識分享效益評估之研究

Abstract

知識分享活動實施的成效，是影響知識管理最重要的成敗關鍵。如何透過知識分享成效的達成，落實知識管理的執行，已成為企業經營者與研究學者共同關注的焦點。因此，本研究依據知識分享效益相關文獻的彙整與分析，經由問卷調查結果，利用因素分析法，將知識分享效益評估指標分為組織學習、人力資源、資訊管理、組織績效、外部環境等五個構面，並結合模糊積分與層級分析法，以群體協同評估的決策方式，建構一個知識分享效益評估模式，再導入個案分析，驗證評估模式的實用性，期能作為企業檢視目前知識分享現況的參考依據，進而協助企業擬定未來知識分享活動的發展策略。 Knowledge sharing practices are significant factors for knowledge management. Promoting knowledge management through knowledge sharing effectively is a key issue in practices and academics. Based on the related literature on knowledge sharing effectiveness, this study using the results of questionnaire and factor analysis to divide the knowledge sharing effectiveness dimensions into organizational learning, human resource, information management, organizational performance, and external environment. Moreover, this study develops an evaluation model of knowledge sharing effectiveness by combining fuzzy integral and analytic hierarchy process（AHP）and applying group evaluation to improve evaluation quality, which serve as the basis for assessing the climate of organizational knowledge sharing. Finally, this study adopts a case study to confirm the practicality derived from this evaluation model.