The performance measurement of marine logistics information platform

Abstract

This paper has conducted a trial in establishing a systematic instrument for evaluating the performance of the marine information systems (MISs). Analytic network process (ANP) was introduced for determining the relative importance of a set of interdependent criteria concerned by the stakeholders (shipper/consignee, customer broker, forwarder, and container yard). Three major information platforms (MTNet, TradeVan, and NiceShipping) in Taiwan were evaluated according to the criteria derived from ANP. Results show that the performance of MIS can be divided into three constructs, namely: safety and technology (three items), service (three items), and charge (three items). The safety and technology is the most important construct of MIS evaluation, whereas charger is the least important construct. This study gives insights to improve the performance of the existing MISs and serve as the useful reference for the future freight information platform.