http://scholars.ntou.edu.tw/handle/123456789/16949| Title: | Customer perceptions of e-service quality in online shopping | Authors: | Gwo-Guang Lee Hsiu-Fen Lin |
Keywords: | Electronic commerce;Service quality assurance;Customer satisfaction;Purchasing;Shopping;Structural analysis | Issue Date: | 1-Feb-2005 | Publisher: | Emerald Publishing Limited | Journal Volume: | 33 | Journal Issue: | 2 | Start page/Pages: | 161-176 | Source: | International Journal of Retail & Distribution Management | Abstract: | This paper develops a research model to examine the relationship among e-service quality dimensions and overall service quality, customer satisfaction and purchase intentions. |
URI: | http://scholars.ntou.edu.tw/handle/123456789/16949 | ISSN: | 0959-0552 | DOI: | 10.1108/09590550510581485 |
| Appears in Collections: | 航運管理學系 |
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