Customer perceptions of e-service quality in online shopping

請用此 Handle URI 來引用此文件： http://scholars.ntou.edu.tw/handle/123456789/16949

標題:	Customer perceptions of e-service quality in online shopping
作者:	Gwo-Guang Lee Hsiu-Fen Lin
關鍵字:	Electronic commerce;Service quality assurance;Customer satisfaction;Purchasing;Shopping;Structural analysis
公開日期:	1-二月-2005
出版社:	Emerald Publishing Limited
卷:	33
期:	2
起(迄)頁:	161-176
來源出版物:	International Journal of Retail & Distribution Management
摘要:	This paper develops a research model to examine the relationship among e-service quality dimensions and overall service quality, customer satisfaction and purchase intentions.
URI:	http://scholars.ntou.edu.tw/handle/123456789/16949
ISSN:	0959-0552
DOI:	10.1108/09590550510581485
顯示於：	航運管理學系

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