IT resources and quality attributes: The impact on electronic green supply chain management implementation and performance

Abstract

Although electronic green supply chain management (e-GSCM) has been increasingly adopted into organizations, there is limited empirical research examining antecedents and consequences of e-GSCM implementation. By integrating resource-based and information system success perspectives, this study aims to examine how information technology (IT) resources (i.e., IT infrastructure, IT human and IT relationship resources) and quality attributes (i.e., system quality, information quality, and service quality) influence e-GSCM implementation, which in turn influences firm performance. Partial least squares structural equation modelling (PLS-SEM) is used to analyze the survey of 264 IT managers in large Taiwanese firms. The results show that IT human resources, IT relationship resources, system quality, and information quality significantly drive both e-GSCM internal integration and external collaboration. However, IT infrastructure resources only influence e-GSCM internal integration, and service quality only influences e-GSCM external collaboration. The results also demonstrate that both e-GSCM internal integration and external collaboration are conducive to superior environmental performance and firm competitiveness. Based on the findings, this study discusses the implications for researchers and practitioners.