Dynamic Analysis of Store-to-Store Delivery Service through Fuzzy Cognitive Map

Abstract

The Internet enables many companies to use the Web to allow customers to configure specific order options tailored to the tastes and preferences of the customers. Hence, logistics management exposes the formerly latent logistics system in the economic activities and reveals the inner connections between parts of logistics activities. Store-to-store delivery service is one of the most important delivery systems in Taiwan. The authors establish an evaluation model to analyze and describe the store-to-store delivery using sensitivity model and fuzzy cognitive map. The results obtained can be used to help the manager formulate strategies and reduce risks as well.