http://scholars.ntou.edu.tw/handle/123456789/25096
Title: | The impact of carrier service attributes on shipper–carrier partnering relationships: a shipper’s perspective | Authors: | Chin-Shan Lu | Keywords: | service attribute;partnering relationship;structural equation modeling | Issue Date: | 1-Sep-2003 | Publisher: | PERGAMON-ELSEVIER SCIENCE LTD | Journal Volume: | 39 | Journal Issue: | 5 | Start page/Pages: | 399-415 | Source: | Transportation Research Part E: Logistics and Transportation Review | Abstract: | Carrier service attributes are important for developing shipper–carrier partnering relationships. This study used structural equation modeling to investigate the impact of carriers’ service factors––timing-related, pricing, warehousing and sales services––on shippers’ satisfaction from shipper–carrier partnering relationships. Results indicate that timing-related services influence shippers’ satisfaction from such relationships, and shippers’ satisfaction positively influences partnering. However, the four service factors do not directly influence shipper–carrier partnering relationships. |
URI: | http://scholars.ntou.edu.tw/handle/123456789/25096 | ISSN: | 1366-5545 | DOI: | 10.1016/S1366-5545(03)00015-2 |
Appears in Collections: | 航運管理學系 |
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