http://scholars.ntou.edu.tw/handle/123456789/25096
標題: | The impact of carrier service attributes on shipper–carrier partnering relationships: a shipper’s perspective | 作者: | Chin-Shan Lu | 關鍵字: | service attribute;partnering relationship;structural equation modeling | 公開日期: | 1-九月-2003 | 出版社: | PERGAMON-ELSEVIER SCIENCE LTD | 卷: | 39 | 期: | 5 | 起(迄)頁: | 399-415 | 來源出版物: | Transportation Research Part E: Logistics and Transportation Review | 摘要: | Carrier service attributes are important for developing shipper–carrier partnering relationships. This study used structural equation modeling to investigate the impact of carriers’ service factors––timing-related, pricing, warehousing and sales services––on shippers’ satisfaction from shipper–carrier partnering relationships. Results indicate that timing-related services influence shippers’ satisfaction from such relationships, and shippers’ satisfaction positively influences partnering. However, the four service factors do not directly influence shipper–carrier partnering relationships. |
URI: | http://scholars.ntou.edu.tw/handle/123456789/25096 | ISSN: | 1366-5545 | DOI: | 10.1016/S1366-5545(03)00015-2 |
顯示於: | 航運管理學系 |
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