An evaluation of logistics services' requirements of international distribution centers in Taiwan

Abstract

Due to the rapid development of international logistics, the role of international distribution centers has become increasingly important. This study examines the logistics services' requirements of international distribution centers from both shippers' and freight forwarders' perspectives. The paper's findings suggest that cargo safety is perceived as the most important service attribute, followed by cargo tracing and tracking service, customs clearance, inland transportation, and electronic transmission. The results indicated that four service factors were found to significantly differ between shippers and freight forwarders, namely, value-added services, consolidation services, distribution services, and support services.