Evaluating Key Logistics Capabilities for International Distribution Center Operators in Taiwan

Abstract

This study empirically evaluates key logistics capabilities for international distribution center operators. Based on factor analysis, four key logistics capabilities were identified: customer response, innovation, economic scale, and flexible operation and logistics knowledge. The findings suggest that customer response capability is perceived as the most important logistics capability, followed by flexible operation and logistics knowledge, innovation, then economic scale capability. Results also indicate that customer response capability differs significantly between public and private international distribution center operators. Theoretical and managerial implications of the research findings are discussed.