The Moderating Role of Service Recovery on Customer Loyalty in the Context of Cruise Passengers

Please use this identifier to cite or link to this item: http://scholars.ntou.edu.tw/handle/123456789/15166

Title:	The Moderating Role of Service Recovery on Customer Loyalty in the Context of Cruise Passengers
Authors:	Chiou, M. R. Shih-Liang Chao Hsieh, H. Y.
Source:	Maritime Policy & Management
URI:	http://scholars.ntou.edu.tw/handle/123456789/15166
ISSN:	0308-8839
DOI:	10.1080/03088839.2020.1742396 ://WOS:000523129400001
Appears in Collections:	航運管理學系

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