http://scholars.ntou.edu.tw/handle/123456789/23947| Title: | Improving Service Quality Using Performance Indexes | Authors: | Kee-Kuo Chen Jaw-Shen Wang Ching-Wu Chu Rong-Her Chiu |
Issue Date: | Dec-2009 | Start page/Pages: | pp. 1342-1346 | Conference: | 2009 IEEE International Conference on Industrial Engineering and Engineering Management | URI: | http://scholars.ntou.edu.tw/handle/123456789/23947 | DOI: | 10.1109/IEEM.2009.5373030 |
| Appears in Collections: | 航運管理學系 |
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